Orders & Payment
If you find that your order is incorrect after receiving your order confirmation email, please contact us through online support. If you are not working hours, please email support@tiort.com with order details including your name, phone number, and order number (if available).
We are fully committed to protecting your privacy. We will not disclose information about our customers or visitors to third parties unless it is part of the provision of services to you – for example, arranging for products to be sent to you, conducting credit and other security checks and for the purposes and analysis of customer research or we have your express permission to do so. For more information, please read our Privacy Policy in its entirety.
Shipping & Returns
For the US, we offer free standard shipping on orders over $69. For international orders, rates and shipping times vary by country/region.
Processing Time: 3 to 5 business days Standard Shipping: $7.99 – Free shipping over $69.00
It usually takes 9-15 working days for delivery
Expedited shipping: From $25.95
It usually takes 5-8 business days to deliver
Please note that the above time range does not include production time
- Non-customized products can be canceled or replaced when they are not shipped, without any charge.
- For personalized products, if you need to cancel or replace the product or replace the personalized content, you will have to pay 30% of the product price as the customization fee.
- Special note: If you contact us within 24 hours after placing an order to cancel/modify the order, we will not charge you for production. In order to ensure timely production and delivery, customized products will be produced immediately after 24 hours after placing an order. Thank you for your understanding.
Please refer to our Refund Policy for details
Don’t worry. We promise to return the goods within 30 days. If you don’t like the package after you receive it, you can return it intact (you will need to pay a customization fee of 30% of the product price) After you accept the refund, the refund will be issued to your original account.
Home&Living
If you find parts missing or damaged after receiving the goods, please contact our customer service for replacement.
For better presentation, please try to use the best quality pictures. For specific products, see the individual product descriptions for suggested solutions. If your image is below the minimum resolution/size requirement, do not simply increase the size of the editing software. You must rescan the image or use a higher quality image.
- Customer service email:support@tiort.com
- We are experiencing high volume of calls resulting to busy circuits. We recommend that you contact us through email or live chat or by clicking the “Contact Us” button. Please note: 1. Once your request is submitted successfully, you will receive an auto reply within 1-2 mins to acknowledge receipt. If you have any difficulties in receiving this auto reply, please check the email address used or your spam folder. 2. Please do not create additional inquiries regarding the same issue and give our Customer Support up to 24 hours to respond to your emails or tickets.
