Terms of Shipment
SHIPPING POLICY
> Delivery Time = Processing Time + Shipping Time
Processing Time
The estimated time frame is listed in the Specifications module on every product page. Most items are request 3-7 business days to handcraft.
Shipping Time
The estimated shipping time varies from the shipping method.
> Return
We sincerely want you to be happy with what you’ve ordered. If you are not totally satisfied with your items, please do not hesitate to contact our customer service team. We offer 90-day returns and exchanges service to ensure you left as happy as possible.
Please see here for the full list of terms and conditions for our refund and exchange policy.
> Sending Your Gifts Directly
Please feel free to order and send your gifts directly to the recipients through tiort. We don’t include invoices in our packages.
How long does it take to receive my product?
Please note that during the holidays our production time may vary.
Can I change the destination country of my order?
After your order has been sent out, you may not change your shipping address.
How much is shipping?
We provide Free Shipping over $69.
How will I know my order has shipped?
You will receive a shipping confirmation email once your order is ready to ship. Please note that orders may take up to 5 business days to process before they are shipped due to customized work involved. Once you have received this email please allow 24-48 hours for your tracking number to update.
Please keep in mind delivery dates may change due to inclement weather conditions or holiday.
Do you ship internationally?
We provide orders with US, except for Puerto Rico Shipping address.
Please note:
- If your personalized product was remade, your order might be delayed. Only those items that passed the quality inspection process can be sent out, with our standards and aim to supply you a perfect gift.
- At this time, we do not ship to APO/FPO addresses or college dorms.
- Expedited shipping is not offered to P.O. Box shipping addresses.
- We do not offer overnight shipping.
If you have any questions, please feel free to contact us via email: support@tiort.com
